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Frequently Asked Questions

Home Frequently Asked Questions

How do I apply for a business permit?

Visit the Municipality offices or use the e-Citizen portal, submit your business details, and pay the applicable fee to receive your permit.

What are the operating hours of Keroka Municipality offices?

Our offices are open Monday to Friday, 8:00 AM to 5:00 PM, excluding public holidays.

How can I pay for municipal services online?

Payments can be made through the e-Citizen Revenue Portal or at designated municipal payment points.

Where can I lodge a complaint about garbage collection?

Complaints can be lodged at the Municipal Offices customer care desk or through our official contact channels.

How do I get building plans approved?

Submit your building plans to the Directorate of Engineering & Public Works for review, inspection, and approval.

What documents are required to register a new business?

You will need a national ID or company registration certificate, KRA PIN, and proof of premises to register a new business.

How can I participate in public budget forums?

Public participation forums are announced through our notice boards, social media, and local barazas ahead of each budget cycle.

Where is the Keroka Municipality office located?

Our main offices are located along the Kisii-Kericho Road in Keroka Town, Kisii County.

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